> For the complete documentation index, see [llms.txt](https://docs.stackos.io/stackos-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.stackos.io/stackos-docs/operations/reset-stackos-account.md).

# Reset StackOS Account

In a situation where an account is:

* Not fully configured
* In need of an infrastructure upgrade

You may also face this situation if your pod/container boots and functions perfectly "internally" when you "kubectl exec app-0xAddr -- bash" , but does not respond to external connections.  This usually affects accounts that have been established "long ago" before a major security upgrade.  An account reset will help re-provision your resources under a new security environment.

\
**The next step is to either move to a new Metamask account, or "reset" the account.**

\
In the case of resetting the account, the procedure is:

* Withdraw the $STACK
* Reset the account
* Redeposit the $STACK

\
Below are screenshots that show the process:

![](/files/becc8b2cl10vEcwvbV7L)

![](/files/hXgsYsS9l4WDefsBSyvR)

![](/files/C6yaGcCkD9f56u5gwjZS)

![](/files/uXVDkMJP4z71cZI86myN)

![](/files/ajVKepicQxyuKEipPHLQ)

**Your account reset is complete.  You may re-deposit to set up your account again.**


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